Frequently Asked Questions
Where are you located?
Our head office and warehouse are both located in New York!
How much does shipping cost?
Shipping is free on all orders.
How long does shipping take?
You will typically receive your order within 2-15 business days, depending on your state. This excludes any delays caused by couriers.
Do you ship internationally?
We currently only ship to America at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
If for any reason you find your products are not right for you, you are entitled to a refund!
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at sales@simplemart.com.au
Our operating times are Monday to Friday, 9AM - 5PM. We aim to respond within 24 hours during weekdays.
Found no answer?
Just reach out to us - we'd love to help!